Please browse through the Account Set Up and On the Floor sections to help you gain a better understanding of what we can do and will do to meet your needs and deliver results. If you have any questions please email us to info@ahedsesolution.com or engage in a Live Chat with one of our friendly Sales Executives!
Account Set Up
Step 1: Contact our Sales Team
When you call our toll free number you will be connected to a call center operator who will collect your basic contact information. You will then be transferred to a friendly and experienced sales executive, whose primary task is to get to know your business and its call center service needs. Our knowledgeable sales person will take the time to learn more about your business and call center needs, in order to effectively access what customized services and solutions we can offer for your campaign.
Step 2: Proposal Signing
Once our sales executive has identified your business needs, he or she will send you a written proposal outlining suggested services and prices as discussed in your initial conversation. Once you are fully satisfied with the account details, a partnership can then be created.
Step 3: Setting up your account
The initial stages of setting up your account is carried out by your original sales person. They will confirm some basic account decisions and handling details, such as defining your customized greeting and your FAQs.
After initial information is taken, you will be introduced to your 24-7
THE AHEADS Client Services Representative, who acts as a consistent ‘point person’ that remains your primary contact for the life of your account. This is a dedicated manager who fully understands your account, and will be able to handle any questions or concerns you encounter over the life of your account.
Step 4: Go Live!
Once you are completely satisfied with your account details and have had the opportunity to make successful test calls, your account will ‘Go Live”!
Step 5: We deliver results!
Your THE AHEADS client services representative will monitor your account closely and make sure we are constantly meeting your expectations. We understand the importance of capitalizing on every opportunity and will be there to help you analyze and make changes to your account whenever you feel necessary. At
THE AHEADS we understand your business |
